FAQ

How long does it take to process my order?

Orders placed Monday – Friday before 12 PM (GMT +2) will begin processing that day. All orders placed Monday – Friday after 12PM PST will begin processing the next business day. All items take 72-120hrs to process at our warehouse, please note that it take this much time because they are all handmade, however if the item you chose is in stock it will be shipped within 24 hours.

Do you offer complimentary shipping?

We currently offer complimentary shipping on all orders.

 

How can I track my order?

Once your order has been placed, we will send a confirmation email to the provided email address. Once your item is ready to ship, we will follow up with a shipping notification so that you may track your item.

If the tracking does not update within 24 hours, we are always available at sales@nana-bag.com.